Bought ticket for the shuttle back to the airport. Waited in front of the hotel. The bus entered the parking area and turned around then left without coming near the entrance of the hotel. When I bought the ticket it wasn't explained to me that I had to walk to where the bus entered the property. Went back to the check in counter to question the procedure. Handed a refund without an explanation. As the next shuttle was 40 minutes later I had to find an alternate means of getting back to the airport.