Grand Hyatt New York Hotell

The rooms had no coffee maker, no complimentary tea or hot chocolate no bathrobes, toiletries (except soap, shampoo, conditioner and tissues), slippers, and everything else expected from a 4-5 star or a 'luxury hotel.' I just read on the website that some of these items can be requested after they told us about the mailroom charge being written in the website. I believe these policies should be communicated upon check in or at least printed off and given to the guest of left in the room. However, for a 'luxury hotel', these items should be readily in the room for convenience. For cleanliness, we weren't so happy with the housekeeping. They did not vacuum the floors regularly as I was in the room one time seeing them clean and saw no vacuum cleaner. The bathroom floors still had hair left all over the floor for most of the days and the rest of the bathroom were just not clean as it should be. Moreover, when we tried to sit at the restaurant to work and use the our laptops, we were told that you need to order something in order to sit there. I think this is a bit too much as we did have some nights in during our entire stay and ordered overpriced drinks at the bar. Apparently, being a guest does not entitle you to use a chair and a table within the hotel for a couple of hours. The walls are also very thin. We could hear conversations from next door right through the walls and a baby crying at 3 in the morning for a couple of nights. If you are to stay at this hotel, only expect to pay for the location, as it is definitely hard to beat but expect low service quality and overpriced charges for everything ($15 to have one business shirt washed, $8 for Coke, $8 for coffee, $5 for water plus taxes and tips). I suggest you stay at other hotels within the area.

The staff are friendly and the room is relatively clean. The only thing that was disappointing was the luggage charge for storing, as a customer who has already paid an extraordinary amount of money to stay in the hotel it's a shame that the hotel adds a cost to store luggage when many others do it for free. It's not the cost itself as the amount is low, but it's the principle behind charging customers for this service. Other than that, I would certainly consider staying here again. I didn't eat at the hotel as it was my first trip to New York and wanted to experience the cities cuisine.