For a big hotel it still manages to make you feel at home. The reception staff were excellent. The breakfast excellent. The location was perfect, 5 minutes walk from the station, old town and new town. If I was being critical I'd say the bathroom was just average and the room could do with a fresh coat of paint - but that is only in relation to it claiming to be a 5 star hotel. The most important question is always, would I return and the answer is yes! You could upgrade your bathroom, and repaint the room, other than that, just continue giving guest the great service that you provide.